IPhone App, Greenville Unveils
The city of Greenville Greenville launched 311, is the first time the iPhone / iTouch app.
Greenville 311 is a free, simple way for citizens to report problems and speed enforcement services in the city.
The app is available free from iTunes. Once downloaded, users can send service requests to the city, complete with pictures and the location of the problem. The information is sent directly to Greenville Cares, the city service, call center customer to action. If the user provides an e-mail address, he or she will receive an identification number of the answer they can track your order.
The idea for the application came from a city employee and iTouch user, and asks the staff to begin researching what other cities were doing.
According to Angie Prosser, public information of the city and the Director of Events, Greenville joins a growing list of cities using advanced technology as an extension of their customer service efforts to provide options for citizens to stay connected to city government.
“The city began using Facebook and Twitter this summer as another way to reach our citizens, so for us, Greenville 311 is an exciting new opportunity to expand our citizen outreach efforts,” said Prosser. “Our goal is not only involve people in identifying problems and issues in the community, but to also provide them with tools they can use to help preserve and improve the quality of life in Greenville.”
